Frequently Asked Questions

PC Matic is a comprehensive cybersecurity solution that provides antivirus protection, malware detection, and performance optimization for your computer. Our unique whitelisting technology ensures that only trusted applications can run on your system, providing superior protection against unknown threats.

Unlike traditional antivirus programs that rely on blacklists of known malware, PC Matic uses a whitelisting approach. This means only approved, trusted applications are allowed to run on your computer. This provides protection against zero-day attacks and unknown malware that haven't yet been identified by security researchers.

PC Matic is compatible with Windows 7, 8, 8.1, 10, and 11. We also offer solutions for Mac computers. Please check our system requirements page for specific version compatibility.

To install PC Matic:

1. Download the installation file from our website
2. Double-click the downloaded file to begin installation
3. Follow the on-screen instructions
4. Restart your computer when prompted
5. Register your product using your activation code

Yes, we recommend uninstalling any existing antivirus software before installing PC Matic. Having multiple antivirus programs active can cause system conflicts, reduced performance, and unexpected behavior.

The installation process typically takes 5-10 minutes, depending on your computer's speed. After installation, an initial system scan is recommended, which may take additional time based on the number of files on your system.

PC Matic offers several subscription options:

• Basic: Protection for 1 device (1 year)
• Family: Protection for up to 5 devices (1 year)
• Premium: Protection for up to 10 devices with priority support (1 year)
• Lifetime: One-time purchase for lifetime protection on 1 device

You can renew your subscription by logging into your PC Matic account on our website and selecting the renewal option. We also send renewal reminders via email 30 days before your subscription expires.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for certain subscription types.

Whitelisting is a security approach where only pre-approved applications are allowed to run on your computer. Instead of trying to identify and block malicious software (the blacklist approach), PC Matic prevents any application not on its whitelist from executing. This provides superior protection against new and unknown threats.

Yes, PC Matic includes a robust firewall that monitors incoming and outgoing network traffic. It helps prevent unauthorized access to your computer while allowing legitimate communications to pass through.

Yes, PC Matic includes performance optimization tools that can help speed up your computer. These include startup manager, disk cleaner, and registry optimizer features that remove unnecessary files and processes that can slow down your system.

If PC Matic blocks a program you trust, you can easily add it to the whitelist:

1. Open PC Matic
2. Go to the "Whitelist" section
3. Click "Add Program"
4. Browse to and select the application you want to whitelist
5. Save your changes

PC Matic automatically checks for updates daily. You can also manually check for updates:

1. Open PC Matic
2. Click on the "Settings" gear icon
3. Select "Check for Updates"
4. Follow any prompts to install available updates

If you're having trouble installing PC Matic, try these steps:

1. Ensure you have administrator privileges on your computer
2. Temporarily disable any other security software
3. Download the installation file again in case the first download was corrupted
4. Check that your system meets the minimum requirements
5. Contact our support team if issues persist

PC Matic is committed to protecting your privacy. We do not collect or store personal files, documents, or browsing history. Our software only collects information necessary to provide protection services, such as application file hashes to maintain our whitelist. All data is encrypted and transmitted securely.

Yes, we offer a 30-day money-back guarantee on all subscriptions. If you're not satisfied with PC Matic for any reason, contact our customer support within 30 days of purchase for a full refund.

PC Matic's whitelisting approach prevents threats from executing in the first place. Our security team continuously updates the whitelist database, and the software automatically checks for updates multiple times daily. This ensures you're protected against the latest threats without needing to wait for traditional virus definition updates.